Who We Serve
Behavioral health factors shouldn't be the unknown variable in your claim strategy. Empatha brings clarity, early intervention, and measurable outcomes to the cases that drive the most cost — and the most uncertainty.
For Carriers & Third-Party Administrators
Reduce high-cost claim duration. Drive measurable ROI.
Your highest-cost claims aren’t always your most severe injuries. They’re the ones where recovery stalls — where the worker can’t return to work, not because the injury prevents it, but because the psychosocial barriers haven’t been addressed.
Empatha changes that. Our technology flags which cases are most likely to become chronic — so you intervene before costs compound. Our clinical programs then do the hard work.
Empatha changes that. Our technology flags which cases are most likely to become chronic — so you intervene before costs compound. Our clinical programs then do the hard work.
- 7x ROI for payers on complex delayed recovery cases
- 78% RTW rate among program completers in a high-risk population
- 90% accuracy in predictive delayed recovery identification
- Weekly reporting to your case managers throughout every program
Employers & Self-Insured
For Employers & Self-Insured Organizations
For Employers & Self-Insured Organizations
Get your workforce back. Protect your bottom line.
Every day an injured worker stays off the job costs you — in indemnity, productivity, and morale. Empatha’s programs resolve the barriers that keep workers from returning, even when the medical picture has stabilized.
- Reduced time on modified duty through structured behavioral and functional rehabilitation
- Evidence-based programs recognized in ODG, MTUS, and AMA Guides
- National telehealth delivery — available to your workforce in all 50 states
For Case Managers & Referring Providers
Know when to refer. A seamless process when you do.
Knowing when a claim needs behavioral health intervention is half the battle. Empatha makes the decision clear — and the referral simple.
Refer to Empatha when you see:
- Delayed recovery despite resolved or stable physical injury
- Catastrophic thinking, fear of movement, or activity avoidance
- Work-related psychosocial stress, anger, or perceived injustice
- History of head injury, post-concussion symptoms, or brain fog
- PTSD, acute stress, anxiety, or depression following workplace trauma
- Request for pre-surgical psychological evaluation
- Medication escalation or opioid dependency concerns
- Second round of PT requested with lack of functional progress
- Worker expressing uncertainty about ever returning to work
Once you refer, we take it from there:
- Initial Assessment Report within 5 business days of referral
- Weekly session reports sent directly to you and your claims team
- Final discharge report with optional impairment rating
- Clear RTW plan with employer accommodation recommendations