RECOVERYCM+
Identify the claims that will cost you the most. Before they do.
RecoveryCM+ is Empatha's technology-powered biopsychosocial risk identification platform — designed for case managers, carriers, and claims professionals who need to know which cases are most likely to stall, and what to do about it.
How It Works — Screen. Stratify. Act.
1. Screen
The injured worker completes a validated biopsychosocial screening in 5–15 minutes on any device. No clinician required at intake.
2. Stratify
RecoveryCM+ scores the claim across four psychosocial risk domains and assigns a risk tier: Low, Moderate, or High. Scores are benchmarked against North American WC norms.
3. Act
A matched program recommendation is generated automatically. High-risk claims are flagged for specialized intervention. Low-risk claims stay on standard pathways. Every tier gets a clear next step.
The risk factors that actually predict delayed recovery.
- Catastrophic Thinking — "I can't stop thinking about my injury. Nothing will get better."
- Perceived Injustice — "Nothing will make up for what happened to me."
- Fear Avoidance — "If I move, I'll make it worse."
- Disability Beliefs — "My doctor says I may never work again."
- Functional Work Capacity — Assessed via MTAP, the only PRO that generates a Physical Demand Category output. Listed in MTUS, ODG, and AMA Guides.
- Recovery Expectations — RTW outlook: a strong independent predictor of return-to-work success.
- Neurocognitive Screening — Post-concussion symptom assessment and cognitive status indicators for TBI and head injury claims.
“Modern performance-integrated self-report measures, such as the MTAP, have the potential to provide information about functional capacity that is sufficiently useful to confirm status and help guide treatment algorithms.”
ODG Guidelines
90%
Accuracy in predictive delayed recovery identification
25–50%
Of claims have elevated psychosocial risk (WCRI 2024)
80%
Of total WC spend comes from 15–25% of claims
The workers’ compensation system has spent decades managing the physical dimension of injury. The psychosocial dimension has been largely invisible. RecoveryCM+ makes it visible. Early. At a cost that pays for itself many times over.
Built on the Science. Recognized in the Guidelines.
- Listed in MTUS, Official Disability Guidelines (ODG), and AMA Guides
- MTAP: the only PRO providing a Physical Demand Category output — validated against objective FCE lifting performance (r = 0.89, p < 0.05)
- North American normed — built specifically for U.S. workers' compensation populations
- Peer-reviewed and used in randomized controlled trials
